Frequently Asked Questions

Graphic Design

General Questions

Half of my logo is finished. Is Wallaby Designs able to assist me in finishing it?

Of course, we'll complete your logo with one of our original and innovative design concepts.

 

How do Branding and Logos differ?

Both branding and a logo share many similarities. But they are barely different. The difference between branding and logo is that branding encompasses everything, including your website, mission, vision, team culture, and other elements.

 

Logo Designs

What comes with a logo package, if I choose one?

Along with image formats like.jpg,.png, and.pdf, our logo design services also offer layered SVG files and logo source files. You'll receive all of these in addition to our logo design services.

 

What else is covered besides the logo?

We go above and above by providing social media avatars and guidelines for the color scheme in addition to the logo design.

Marketing

What role does my logo play in online marketing?

Your company's brand ambassador is its logo as It gives people their first impression of your brand. Your logo serves as a visual representation of your company. Your logo aids in your digital marketing efforts by being the representation of your brand.
 

Should I continue to rethink my logo design strategy the same way I do for digital marketing?

This is not warranted. You should continue with your current logo unless you believe that it needs some adjustments since it appears to be out of date. This is the reason, as your brand identity will be lost and people will start to forget you if you consistently change your logos.

Social Media

Should my social media post include my logo?

Yes, doing this is necessary to benefit from branding advantages. Make sure your brand is included on any brief videos, infographics, or graphics you share. This portrays the credibility and authenticity of your brand.

 

Do you offer both social media promotion and logo design services?

You can choose our bundle that includes social media and logo design services if you're seeking for logo design services together with social media promotions. Additionally, we offer social media picture creation services for $50 each image. 

---

SEO Services

Pricing Factors

How much do custom SEO Services cost?

Your needs determine the answer. We create a tailored SEO plan for your small business because every business' needs are different.

 

Can I hire an SEO manager for my business?

Yes, at your request, we will assign a professional SEO specialist to manage your SEO-related tasks as long as you choose one of our SEO packages. However, this SEO specialist will act as a third party contractor rather than a full-time employee.

Advertising

Should I invest in PPC Advertising?

Pay Per Click marketing is a powerful tool for getting your small business seen in search results. Our SEO experts at Wallaby Designs will work hard to generate high-quality traffic organically. You take money spent on advertising. We can assist you if you're interested in advertisements as well.

 

Are better rankings guaranteed using your services?

We cannot promise a better position. We never rely on short-term gains and always follow search engine standards to achieve better organic rankings that are durable.

SEO Plans

Our little business has a tight budget. Can I select which of your plans I want?

You can, of course. We won't impose any sort of decision-making pressure on any of our clients. In the event that you are unclear about which package to select, we will help you select the one that best suits your needs and budget.

 

Do you also offer local SEO services?

Indeed, we do. Local SEO, keyword-rich content, GMB optimization, and other SEO services are just a few of the ones we offer.

Web Design and SEO

Will the layout of my website affect how I rank in search engines?

Yes, of course. The most important factor that search engines take into account is user experience, which is addressed through web design. Your SEO positioning may be hampered if your designs don't appeal to users. If we build your website, this is not something you need to worry about.

 

If you provide web design services, will you boost my company's SEO ranking to the top?

We are unable to promise this with absolute certainty, but the creation of your website by us will obviously give you a better chance of success. We can work on your existing website and improve your company's SEO rankings using these as a foundation.

Content Marketing

Do you produce content with SEO and keywords?

Yes, before we begin writing the material, we conduct in-depth research, collaborate with subject-matter experts, gather keywords, and create an outline for the content.

 

What types of material do you create to benefit SEO?

We can take care of anything you need, including reviews, blogs, social network postings, articles, email copy, etc. Get in touch with us to see how we can help!

---

Web Services

Pricing Factors

Will there be any undisclosed charges?

Absolutely not. We at Wallaby Designs take contracts very seriously. When we begin a project, we will draft up a contract and will not start development until you are satisfied with the price.

 

What can I expect when I purchase a Web Development Package?

From the moment we take on your contract, we take great care to involve you in the process. The project begins with a planning phase, at which the outcomes and structure of the project are laid out. From there, a plan is laid out. All considerations will be made to produce your package in a timely manner to your specifications.

Development Questions

What if I want WordPress instead of a completely custom site?

Our goal is to make you happy. While we do not primarily work with WordPress, we have used it in the past and are happy to make you whatever you need. That said, we feel that WordPress does not provide the same performance and is more prone to bad actors.

 

What if I am not happy with my web development, do you offer a refund?

Our development process keeps you heavily involved. While it is possible that you may be unhappy with something, your continued involvement in the project will ensure that it turns out exactly how you envision it. This means that changes can be made throughout the process to give you what you need.

Fees and Payments

Will I incur any additional fees beyond what is mentioned in the package?

We will never attach any hidden fees. Any fees that may be added will be from any optional upgrades that you include such as additional pages. We will completely disclose any and all fees that may be incurred before undergoing any process beyond the initial scope.

 

How are payments accepted?

We primarily accept wire transfer and PayPal payments, but will also take credit card payments from all major providers.

Web Design

What is the importance of GOOD Web Design?

Most visitors will spend an average of 15 seconds on a website. Captivating your visitor is therefore a major concern when building any new website. If your site looks good, loads quickly, and presents what the user needs in a simple way, they are likely to remain. This is why we at Wallaby Designs focus so heavily on Graphic Design as part of our considerations.

 

What is the difference between Web Development and Web Design?

Web Designers are primarily focused with the look and feel of a layout, about how the user will interact with your content. Web Development is primarily focussed on the function and structure of a website. Thus, you need both for an effective website.

Web Hosting

Hosting Packages

Hosting is provided free for the first six months, but renews at the following rates:

Package	Cost/Month
Static*	$25
Standard	$50

*Static web hosting cannot be modified with the web panel and cannot utilize dynamic add-ons like Blogging or Ecommerce.
 

Why are there different hosting prices?

Pricing is based on the complexity, resource usage, and needs of each package. For instance, the Static package is for static websites and will therefore require the least amount of resources and space usage. The Standard package package, on the other hand, requires back-end access for dynamic content that can be posted and updated, as well as data backups and therefore requires a higher amount of resources and custom access.

 

Does hosting cover any changes I make to my website?

The Standard Hosting package provides online access to dynamic content on your website that you can log-in and change as needed. The Static hosting package, however, must be changed manually.  Hosting with us covers up to an hour worth of minor tweaks and fixes to your website per month. However, any big changes, or changes not resulting from a system error, will need to be done as a contracted job.

If you foresee regular changes, or would like to pay a retainer fee to ensure coverage at a discounted rate, let us know. Our retainer fee is half our usual hourly rate per hour of contracted retainer. Having us on retainer can save you money and is a cheaper alternative to hiring an in house web developer given you can specify the hours per month. To avoid abuse, a minimum of 5 hours contracted retainer fee per month is required for discount to apply. 

ECommerce Integration

What eCommerce Platforms can you integrate with?

We currently offer Shopify and Square API Integrations, allowing you to have a custom website while utilizing the perks of these other platforms. We believe that these platforms offer the best bang-for-buck of any eCommerce solutions available, while also offering Point of Sale hardware and other services.

 

Can you create a Non-API eCommerce Platform?

Yes, however this would require a lot more work and a much longer development time, given the complexity of the task. This is why we suggest Shopify and Square.

 

Do you integrate with any other eCommerce platforms?

Depending on the platform, we should be able to create an entirely custom website for just about any eCommerce platform, just ask! 

Website Redesigns

Can you Re-design my Current Website?

While we much prefer to build your website from scratch, we are able to modify an existing website to help it function better, or complete an incomplete website. If your website is built using a templating engine, WordPress, or Weebly, we may suggest instead to create a new Website.

 

Why Create a New Website?

Depending on who built the website in the past, and how much documentation was left behind by that developer, its very possible that the existing code may be difficult to follow, making it harder to modify or redesign. Redesigned websites therefore don't need to piggy back off of existing code that may bog down or complicate your website for the future.